Terms of Service

Last updated: March 15, 2026

1. Acceptance

By using PandaCoco (hereinafter "the App"), you accept these Terms of Service and our Privacy Policy. If you do not accept, do not use the App.

2. Service description

PandaCoco is an educational application for learning Mandarin Chinese. The service includes interactive lessons, flashcards, writing exercises, leaderboards, and an AI tutor ("Coco").

3. Account

• To use the App, you must create an account with email and password or via Google Sign-In.
• You are responsible for the security of your account and the confidentiality of your credentials.
• An account is personal and non-transferable. Sharing access with others is not permitted.
• You can delete your account at any time from Profile > Settings > Delete Account.

4. Minimum age

The App is accessible to everyone. However, minors under 14 years old require the consent of a parent or legal guardian to register (pursuant to Italian GDPR regulations).

To make purchases, you must be at least 18 years old, or proceed with the consent and under the supervision of a parent or legal guardian.

5. Premium subscription

5.1 Plans and payment

The App offers a free plan with limited features and Premium subscriptions (monthly or annual). Payments are processed by the respective stores: App Store (iOS) or Google Play (Android).

5.2 Automatic renewal

Subscriptions renew automatically at the end of the current period, unless cancelled before the renewal date.

5.3 Cancellation

You can cancel your subscription at any time from Profile > Shop > Manage Subscription. Cancellation takes effect at the end of the already paid period: you will continue to have Premium access until expiration.

5.4 Right of withdrawal (EU)

5.5 Free trial

The annual Premium subscription may include a 7-day free trial for new subscribers. No charges are made during the trial period. At the end of the 7 days, the subscription automatically renews at the standard price (€124.99/year) unless cancelled at least 24 hours before the end of the trial period. Any unused portion of the trial period is non-refundable.

5.6 Promotional codes

PandaCoco may distribute promotional codes (offer codes) that provide a discount on the subscription. Each code is subject to an expiration date, a maximum number of redemptions, and specific eligibility criteria (typically new or lapsed subscribers). Codes are redeemed via the App Store or Google Play and are non-transferable and not redeemable for cash. Apple and Google promotional code terms apply in addition to these terms.

6. AI Tutor (Coco)

Coco is an assistant based on generative artificial intelligence (OpenAI GPT). By using Coco, you agree to the following:

• Coco is not a certified teacher. Responses are automatically generated and may contain errors, inaccuracies, or incomplete information.
• No guarantee of accuracy. PandaCoco does not guarantee the correctness of Coco's responses. Always verify important information with reliable sources.
• Do not share sensitive data. Messages are processed by a third-party service (OpenAI). Do not enter sensitive personal data, documents, passwords, or financial information in the chat.
• Conversations are not saved on our servers. They are kept in memory only during the session.
• Usage limits. The chatbot is subject to a daily message limit. Premium users have access to the chatbot; free users do not.

7. Content and intellectual property

• All App content (lessons, exercises, flashcards, graphics, texts) is the property of PandaCoco and protected by copyright laws.
• Copying, reproducing, distributing, or creating derivative works from App content without written authorization is not permitted.
• User-generated content (username, avatar) remains the property of the user.

8. User conduct

It is not permitted to:

• Use the App for illegal or unauthorized purposes.
• Attempt to access other users' accounts or data.
• Abuse the Coco chatbot to generate offensive, illegal, or content unrelated to Chinese learning.
• Use bots, scripts, or automated tools to interact with the App.
• Choose offensive, vulgar usernames or those that violate third-party rights.
• Manipulate the leaderboard, scores, or gameplay mechanics.

Violation of these rules may result in the suspension or deletion of the account without prior notice.

9. Limitation of liability

• The App is provided "as is", without warranties of any kind, express or implied.
• PandaCoco does not guarantee that the service will always be available, error-free, or uninterrupted.
• PandaCoco is not responsible for any direct, indirect, or consequential damages arising from the use of the App or AI-generated content.
• The App is a learning support tool and does not replace certified language courses or qualified teachers.

10. Changes to the service and terms

We reserve the right to modify, suspend, or discontinue any App feature at any time. In case of substantial changes to these Terms, we will inform you via in-app notification or email. Continued use of the service after the change implies acceptance of the new terms.

11. Applicable law and jurisdiction

These Terms are governed by Italian law. For any dispute, the court of the consumer's place of residence has jurisdiction, pursuant to Legislative Decree 206/2005 (Consumer Code).

Alternatively, you can use the European Union's ODR platform for online dispute resolution: ec.europa.eu/consumers/odr.

12. Contacts

For any questions about these Terms, write to:
canyonlabs@gmail.com